We support our communities through food donations and don't currently offer any discounts.

You can join our loyalty program through the B/alt. app for exclusive perks and rewards.

Yes, there is a 20p discount per barista-made drink if you bring your own reusable cup.

This incentive is aimed at promoting environmental sustainability and reducing the amount of waste generated from disposable cups, so it only applies to takeaway drinks.

We aren't currently baking birthday cakes and our bakers can't whip up bespoke cake orders.

Dive into our menu for other sweet treats: Sweets & Cakes - these can be packaged into one of our cake boxes, perfect for gifting.

We are glad to see you are interested in opening a bakery. Unfortunately, we don't franchise but you can register your interest in the 'general enquiries' section of our help widget, located at the bottom left of the screen.

We only accept card payments.

This practice has environmental benefits as it eliminates the need for cash collection and delivery, which used to be done by car several times per week across over a hundred locations.

Additionally, being cashless has had a positive impact on the security of our bakeries by minimising the risk of criminal activity.

Our Customer Experience team would be happy to assist with any questions and feedback regarding our bakeries and online orders. You can reach us by phone on +44 (0)20 8138 8708 or by email:

You can find our hero products, such as Cinnamon Buns, available in all bakeries.

Our made-to-order menu is available in select bakeries. Feel free to give the bakery a call before visiting if you have any questions, they'd love to help!

You may have already spotted our bakers preparing our sandwiches and muffins in our open kitchens. However, for consistency, part of our food range is made in our central craft bakery and then delivered to our bakeries every morning so that it can be freshly baked.

The bread is baked in our central bakery too, where we take good care of our sourdough starters.